Automatic preparation of documentation for the IP telephony system

Aleš Tepina (2010) Automatic preparation of documentation for the IP telephony system. EngD thesis.

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Abstract

This Bachelor thesis provides the display of technology usage for managing and reporting of Cisco Unified Communications Manager. It serves as a central part of signalling and transcoding process with telephony services in our network. With its use and the use of IP telephony, we can drastically lower the costs and raise the productivity, improve the cost tracking and in the same time offer our customers and employees a wider and richer range of services. Cisco Systems offered its customers several options for server management. One of them is AXL or the so called Administrative XML, which was used to achieve the goal, set in this thesis. It helped me to solve the problem of data export and documentation creation with larger companies that are using Cisco Unified Communications Manager. The built-in documentation creation is very miserly and inconsistent, and that alone can raise the cost of expenses, if we own a company with few hundred employees. I have created a Perl script for the purpose of automating the export process. The data can be converted to HTML or some other format with the help of transformation files. The goal of this thesis is to change the usual hourly work to more accurate minute-long automated process that does not include the human factor, hence making it more error resistant.

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