Selection of proper approach to business process management

Marko Šinkovec (2010) Selection of proper approach to business process management. EngD thesis.

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Abstract

This thesis addresses the area of business process management and focuses on business process modelling and optimization. Within the document there is a list of currently most popular notations and approaches. Current trends are focusing on holistic approaches towards business process management. A number of relations among different popular approaches, methodologies and tools have also been exposed in this document. The greatest emphasis is given to describing the most common challenges a process analyst is usually facing. Among those, the challenge of choosing the right tool for business process management is addressed in greater detail. A closer look at the Gartner and Forrester analysis of the market shows there are also some open source alternatives to commercial software tools in the BPMS area. A list of recommendations from different world-renowned organizations in the field of BPM has also been made. In addition, recommendations which proved to be good practices have also been pointed out. Based on years of personal experience in the field of business process management some concrete recommendations and good practices have been gathered with an aim to address successful execution of business process management projects.

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