Design and implementation of business process support with bpm tool

Tomaž Sečnik (2012) Design and implementation of business process support with bpm tool. EngD thesis.

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Abstract

In recent years, with the economy experiencing the greatest recession since 1929, many companies found themselves in trouble or even ceasing operations. Companies with well-organised business processes or those capable of quickly modifying them were at an advantage, and able of maintaining a competitive advantage in their line of business. Of course, the modelling and optimisation of business processes in today’s world is becoming an increasingly more difficult task. This is where contemporary information technology can be of assistance. This diploma thesis will study the business process management area, beginning first with a review of various definitions of a business process and how it has changed throughout history. Approaches to managing business processes will be described in continuation as well as key concepts and technologies from the aforementioned area. As business process management is extremely interesting from a market point of view, a great number of computer tools for managing these processes have appeared on the market. The thesis will present the tools currently available and review their strengths and weaknesses. The final part of the thesis comprises the practical implementation of a business process for the entry of new subscriptions in a telecommunication company abroad using the programme Oracle BPM Studio. The thesis also describes the architecture on which the process is carried out and the challenges and problems encountered during the project’s development.

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