Tadeja Kadunc (2012) Business Activity Monitoring in SOA. EngD thesis.
Abstract
The goal of this work is to show technical and business context of Business activity Monitoring (BAM), give a broader description of BAM and present a case study over implementation and running of a business process. BAM enables monitoring and management of business processes by giving end users the ability to monitor Key Performance Indicators and other process metrics. We present the role of BAM within Business Intelligence and its connection to Business Process Management and Service-Oriented Architecture. Furthermore we conclude the study of related areas with Event-driven Architecture and Complex Event Processing. BAM solutions and accompanying tools of IBM and Oracle are presented. Oracle platform is used to create and present a case study - a call center of a fictitious internet service provider. Its business process is implemented in Business Process Execution Language and we have created various BAM monitoring objects and a dashboard with reports to display relevant business metrics.
| Item Type: | Thesis (EngD thesis) |
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| Keywords: | business activity monitoring (BAM), dashboard, key performance indicator (KPI), business process management (BPM), service-oriented architecture (SOA) |
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| Number of Pages: | 60 |
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| Language of Content: | Slovenian |
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| Mentor / Comentors: | | Name and Surname | ID | Function |
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| prof. dr. Matjaž Branko Jurič | | Mentor |
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| Link to COBISS: | http://www.cobiss.si/scripts/cobiss?command=search&base=50070&select=(ID=00009173588) |
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| Institution: | University of Ljubljana |
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| Department: | Faculty of Computer and Information Science |
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| Item ID: | 1681 |
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| Date Deposited: | 25 Apr 2012 19:33 |
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| Last Modified: | 25 May 2012 17:46 |
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| URI: | http://eprints.fri.uni-lj.si/id/eprint/1681 |
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