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Evaluation of CRM software developement methodology

Jurij Bajželj (2016) Evaluation of CRM software developement methodology. EngD thesis.

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    The aim of this document is to present an improved model for the evaluation of software development methodology (SDM ). The model does not evaluate SDM as a whole, but through SDM’s key activities. The document consists of literature review, developed evaluation model and case study, where the developed model has been utilized. In the second chapter (literature review) Rogers’ Diffusion of innovations theory is presented, along with its related theories, SDM evaluation model suggested by Vavpotiˇc and Hovelja, and Balanced scorecard. In chapter three developed model is presented, which is then used in the case study, covered by chapter four. The developed model was utilized in a company and yielded positive results.

    Item Type: Thesis (EngD thesis)
    Keywords: software development methodology analysis, diffusion of innovations theory, balanced scorecard, case study
    Number of Pages: 48
    Language of Content: Slovenian
    Mentor / Comentors:
    Name and SurnameIDFunction
    doc. dr. Tomaž Hovelja289Mentor
    Link to COBISS: http://www.cobiss.si/scripts/cobiss?command=search&base=51012&select=(ID=1536911043)
    Institution: University of Ljubljana
    Department: Faculty of Computer and Information Science
    Item ID: 3330
    Date Deposited: 22 Apr 2016 09:34
    Last Modified: 10 May 2016 12:04
    URI: http://eprints.fri.uni-lj.si/id/eprint/3330

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