Implementing holistic approach in development and evaluation of insurance IT solutions

Roman Frelih (2016) Implementing holistic approach in development and evaluation of insurance IT solutions. MSc thesis.

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Abstract

We are witnessing a change of business needs in financial-insurance sector. Business services needs to be simple. Holistic approach in development and evaluation of insurance IT solutions needs to address holistic processes and IT management. IT management in business world is more important than managing software and hardware. We have to include all business parts and aspects as well as activities of organization. Enterprise architecture is coherent whole of principles, methods and models, which are used for planning and implementing organizational structures, business processes, IT systems and infrastructure. This work represents properties of enterprise architecture and all key factors for implementing a structured way of defining enterprise architecture. Architecture is addressed from business, application and technology level. Dynamic enterprise architecture is important upgrade concept which requires additional extensions of the model. To be successful in implementing enterprise architecture we need to focus on enterprise architect as a profession. Successful enterprise architect needs special skills which are shown trough competences and internal organizational position. TOGAF 9.1 framework and ArchiMate structural language are described. One of key factors for successful combination of both techniques is close connectivity and simple application solution. COBIT 5 is the newest issue of globally accepted framework for holistic IT management business view. It combines existing IT standards and best practices and it is compliant with well know accepted IT management standards. Implementing COBIT 5 framework includes great level of commitment. Importance of implementing IT management (GEIT) is on very high business level. Process assessment model is a measurement tool for evaluation processes maturity. They are evaluated in the current state “as is”, defining future state “will be”, and defining a differences between both states. Continues process is applied to improve processes so we can achieve desired level of process capability. Trough described concepts we show the process of implanting insurance platform. Enterprise architecture is described on all level with addition of both newest ArchiMate add-ons. They additionally show benefits of using both standards together. Stakeholders now have holistic overview of interested areas. Dynamic enterprise architecture was used to satisfy implementation motivational goals. One of 37 COBIT 5 processes is described in details, IT relevant goals are set, process goals, metrics and RACI matrix. Specialty of this process is that it has base in ITIL process which is used for implementing. Process assessment model is evaluated with all processes and concludes with average process maturity level.

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