The analysis of web application quality for electronic banking

Jernej Jankovič (2016) The analysis of web application quality for electronic banking. EngD thesis.

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Abstract

The purpose of this thesis is to demonstrate a systematic analysis of web applications quality for electronic banking. In the theoretical part we focused on the ISO/IEC 25000 standard, which deals with quality of the product. With help of SQuaRE set of standards we have reviewed the contents of some standards from ISO/IEC 25000 family. At the and we used ISO/IEC 25010 quality model and ISO/IEC 25040 which contains procedure for assessing the product quality. For the assessment of user interface we used Nielsen's principles of planing and evaluation. The analysis was conduced on three web applications for electronic banking NLB Klik, Abanka Abanet in UniCredit Bank Online b@nka. First we prepared quality criteria and the decision criteria. Then we studied the selected web applications and determined parts of application for analyses. All the results was saved in the tables. For each criterion a table of results was made, which is sub-divided by the banks. Best results were discovered for web application NLB Klik. The results are shown on the graph as well.

Item Type:

Thesis (EngD thesis)

Keywords:

web application quality, e–banking, ISO/IEC 25000, SQuaRE

Number of Pages:

Language of Content:

Slovenian

Mentor / Comentors:

Name and Surname	ID	Function
viš. pred. dr. Igor Rožanc	278	Mentor

Link to COBISS:

http://www.cobiss.si/scripts/cobiss?command=search&base=51012&select=(ID=1537051843 )

Institution:

University of Ljubljana

Department:

Faculty of Computer and Information Science

Item ID:

3391

Date Deposited:

06 Jul 2016 11:02

Last Modified:

04 Aug 2016 12:52

URI:

http://eprints.fri.uni-lj.si/id/eprint/3391

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