Use of Salesforce platform for application developement in healthcare

Jaka Krajnc (2018) Use of Salesforce platform for application developement in healthcare. EngD thesis.

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Abstract

In the healthcare, there is an increased need to digitize data and processes, especially in the last few years. As we can see in health institutions, there is a lot of paperwork still in use. To digitize such data and processes, we need a system that meets the appropriate functionalities and that is capable of interoperability operations with other systems. That means that it can effectively exchange information with other systems in a standard way. Through years of development, many standards have been developed in healthcare for the purpose of architectural design and to ensure interoperability between systems. In the first part of the thesis we reviewed the leading standards in the healthcare industry and assessed their suitability with the Salesforce platform. In the second part, we analyzed the suitability of Salesforce platform in healthcare based on the key functionalities required by such systems. For the end, we also checked the support of platform for the data exchange in a standard format. We used a standard that we felt would be most suitable for use within the platform.

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