Key performance Indicator

Nejc Jernej Šmalc (2018) Key performance Indicator. EngD thesis.

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Abstract

In this thesis, we raised the issue of the overview of the departments' work process. In work process, several systems that store data in separate systems and databases are used. Due to data dispersion across different systems work process overview is unclear and time consuming. We developed software solution that enables gathering of data from databaes and application programming interfaces on several systems. Solution also features data analysis and its presentation as Key Indicators in web interface. Web interface is designed for graphic and data display of certain information that department managers can use for optimizing work process of the department on one and comprehensive overview of Key Indicators of the department on the other hand. KPI displays information from different systems as it combines all the key information needed to review the work of the Technical Support department in particular.

Item Type:

Thesis (EngD thesis)

Keywords:

key performance indicator, visualization, optimization, analyze

Number of Pages:

Language of Content:

Slovenian

Mentor / Comentors:

Name and Surname	ID	Function
doc. dr. Luka Šajn	307	Mentor

Link to COBISS:

http://www.cobiss.si/scripts/cobiss?command=search&base=51012&select=(ID=1537882051)

Institution:

University of Ljubljana

Department:

Faculty of Computer and Information Science

Item ID:

4149

Date Deposited:

11 Jul 2018 15:14

Last Modified:

07 Sep 2018 08:52

URI:

http://eprints.fri.uni-lj.si/id/eprint/4149

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