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Best practices of change management in Krka company

Aleš Ucman (2011) Best practices of change management in Krka company. EngD thesis.

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    The aim of change management is to record, save, study, authorize, prioritize, plan, test, implement, document, and review change requests in a controlled manner. The purpose of this BA thesis is to present the guidelines of change management according to the Information Technology Infrastructure Library v3. The first part of the thesis consists of the theoretical reflections on change management as well as planning and developing a new service. In the second part the change request is presented on a practical example at Krka d.d. where I participated on the project described in Chapter 5. The practical part consists of the description of the previous state, descriptions and relations between the systems used in the change deployment process, descriptions of tools used for planning a change, validation scheme of the systems used at Krka d.d. as well as the demonstration of different solutions developed together with the co-workers and used for finding the final solution and successfully deploying the change.

    Item Type: Thesis (EngD thesis)
    Keywords: change management, service, ITIL, data management, application management, information system
    Number of Pages: 59
    Language of Content: Slovenian
    Mentor / Comentors:
    Name and SurnameIDFunction
    doc. dr. Mojca Ciglarič256Mentor
    Link to COBISS: http://www.cobiss.si/scripts/cobiss?command=search&base=50070&select=(ID=00008265300)
    Institution: University of Ljubljana
    Department: Faculty of Computer and Information Science
    Item ID: 1303
    Date Deposited: 15 Mar 2011 14:39
    Last Modified: 13 Aug 2011 00:38
    URI: http://eprints.fri.uni-lj.si/id/eprint/1303

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