Best practices of change management in Krka company

Aleš Ucman (2011) Best practices of change management in Krka company. EngD thesis.

Abstract

The aim of change management is to record, save, study, authorize, prioritize, plan, test, implement, document, and review change requests in a controlled manner. The purpose of this BA thesis is to present the guidelines of change management according to the Information Technology Infrastructure Library v3. The first part of the thesis consists of the theoretical reflections on change management as well as planning and developing a new service. In the second part the change request is presented on a practical example at Krka d.d. where I participated on the project described in Chapter 5. The practical part consists of the description of the previous state, descriptions and relations between the systems used in the change deployment process, descriptions of tools used for planning a change, validation scheme of the systems used at Krka d.d. as well as the demonstration of different solutions developed together with the co-workers and used for finding the final solution and successfully deploying the change.

Item Type:

Thesis (EngD thesis)

Keywords:

change management, service, ITIL, data management, application management, information system

Number of Pages:

Language of Content:

Slovenian

Mentor / Comentors:

Name and Surname	ID	Function
doc. dr. Mojca Ciglarič	256	Mentor

Link to COBISS:

http://www.cobiss.si/scripts/cobiss?command=search&base=50070&select=(ID=00008265300)

Institution:

University of Ljubljana

Department:

Faculty of Computer and Information Science

Item ID:

1303

Date Deposited:

15 Mar 2011 14:39

Last Modified:

13 Aug 2011 00:38

URI:

http://eprints.fri.uni-lj.si/id/eprint/1303

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