Introducing and modelling of ad-hoc business processes

Matic Standeker (2010) Introducing and modelling of ad-hoc business processes. MSc thesis.

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Abstract

This dissertation introduces the modelling of dynamic business processes. The term "ad-hoc" process is being defined as well as research of different dimensions of dynamics in this type of processes. With the intention of introducing a new, supplemented version of modelling technique - one that could describe this type of "ad-hoc" processes – we examined how already existing and recognised modelling approaches deal with dynamic processes. Our research determined that the existing modelling techniques do not offer sufficent options for treating and modelling of dynamic business processes. Therefore we introduced a new approach of modelling business processes, one that offers a more efficient and elegant description of dynamic business processes. The proposed concept completes existing modelling techniques and can be used in combination with already established approaches of modelling. It can be used as a basis for process model of ad-hoc business processes as well as a basis for a detailed plan for implementing IT support of ad-hoc processes. We described the applicability of this approach with a key-study from the insurance field. The business process from the insurance field, which is significant for its high internal and external dynamics as well as unpredictable succession of execution along the process is being applied. The key study deals a business process with suspicious cases which require proceedings prior to the act of liquidation, as well as carrying out the process of refund in unjustifiable cases. With the new modelling technique we were able to model the process successfully. At the same time we were able to present employment of supplemented method of modelling of ad-hoc business processes.

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