Business process management

Dejan Stopar (2009) Business process management. EngD thesis.

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Abstract

Business processes play a crucial role in every company. Especially in major companies the optimization of business processes and the speed of changing and introduction of new processes is crucial for successful operation and competitive position on market. Business process management and its methods, technologies and program solutions have been one of the most popular issues in recent years. The discipline of process managing does not condition the use of technologies, but in the age of computers, internet and universal globalization the most logical step is the automation with the help of information technologies. The purpose of the diploma work is to hand a survey of the fields of business process management, to classify the notions and technologies, to give a historical determination and to evaluate the importance of technologies and standards. The intention is to offer those information about business process management which are most relevant from the point of view of information scientist or software developer. The first part defines the key notions that occur in association with this large field, then it describes the methods, important organizations, standards and technologies. The third chapter deals with the business process modelling language BPMN and the fourth one treats the business process execution language BPEL. The fifth chapter, the practical part of the diploma work, shows an example of the implementation with the use of an open source system for the business process management called jBPM. We show the essential steps, needed for the automation of business processes from process modelling, design to execution. The last part hands the conclusions and sets the future changes and the guidelines in the field of business process management.

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